Terms and Conditions

This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means The Cycle Worx; and

  • ‘You’ or ‘your’ means the person using our site to buy goods from us.

The Cycle Worx is registered in the United Kingdom at Unit 3, Colliers Court, Ayr Road, Douglas, ML11 0RX

When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us.

Delivery

We use trusted third-party logistics providers to deliver our goods. If you want to see your delivery options, please visit our shipping information before you place your order.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. Please see our shipping information for further information.

If there is a delay in delivering the goods we will inform you of this via email and the goods will be despatched as soon as available.

You have the right to request a cancellation if your order is delayed, just Contact us with your order number and we will do our best to assist.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

We may need to deliver your goods in separate installments. If that is the case we will let you know in advance.

If your delivery address is in the Scottish Highlands & Islands, Isle of Man, and Northern Ireland, delivery times may be extended depending on the exact location.

Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries being made to hotels or third-party couriers.  Any orders made, to be sent to a hotel or a third-party courier, are entirely at your own risk once delivery has been made by our logistics provider. 

If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour.

 If you are unable to locate your order, please contact us or email us so that we can help. If the parcel is considered lost, a replacement or refund will be issued.

 If the original order is later located, you will have the option to pay for and keep the items, refuse delivery/return them. If you are unable to refuse delivery and you do not wish to keep the order, please contact us or email us, so that we can arrange a free return. If you do not contact us, or return the duplicate orders, we reserve the right to recharge you for the items in question. 

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • the goods;

  • our service to you; or

  • any other matter;

please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint-handling procedure, we will let you know.

Ordering

By placing an order via our website, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.

When you place an order at the end of the check-out process (by clicking "Pay Securely"), we will send you an acknowledgment e-mail confirming receipt of your order. This email is an order acknowledgment and does not mean that we accept your order. We may reject your order for the following reasons:

  • the goods are out of stock or unavailable;

  • we cannot authorise your payment;

  • we are not allowed to sell the goods to you;

  • you are not allowed to buy the goods from us; or

  • there has been a mistake on the pricing or description of the goods.

A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.

If you are purchasing tickets for an event advertised on our website please refer to our separate terms for buying tickets.

Pricing

Payment can be made via our secure checkout pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal. Card charges will appear on your statement as "The Cycle Worx".

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account, or PayPal account used to place your order, and that there are sufficient funds to cover the cost of the goods.

You may also be able to make payment through our finance partner Klarna. In order to be considered for finance you must be at least 18 years of age, a resident of the United Kingdom, and have a Credit/Debit card and a bank or building society account. You must also be employed or self-employed in full or part-time work (16 hours per week) or retired and in receipt of a pension or in receipt of disability benefit. Your application for finance will be determined by our finance partner who will notify us and you if your application is successful. If successful, you will be provided with a credit agreement to sign.

All prices are quoted in pounds sterling (£).

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on the payment provider.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.

Note: By linking a payment card to your account, you give us continuous permission to automatically charge that card for the required value to cover the payment amount when you use your account to place an order specifying the use of this payment card.

We may charge the payment card again if the previous attempt failed.

You can stop the permission by unlinking the card by contacting us.

Personal Information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and cancel your order. We will then update our website with the correct price as soon as possible so the order can be replaced if needed. If you cancel the order and you have already paid for the goods, you will receive a full refund.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies, or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Terms and Conditions

These Terms and Conditions govern your use of The Cycle Worx service and website. By visiting The Cycle Worx website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

The Cycle Worx is registered in the United Kingdom at Unit 3, Colliers Court, Ayr Road, Douglas, ML11 0RX

Website Terms of Use

By using our site you accept these terms.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You must keep your account details safe

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

If you know or suspect that anyone other than you knows your password, you must promptly notify us using our Contact Us form.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including reviews. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us using our Contact Us form.

Our responsibility for loss or damage suffered by you

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You must not introduce bugs or viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

Which country's laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by Scottish law. You and we both agree that the courts of Scotland will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of England and Wales, you may also bring proceedings in England or Wales.