Privacy Policy

The Cycle Worx is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK General Data Protection Regulations (GDPR) 2018 and the UK Data Protection Act 2018.

Your Data

We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. The legal basis under which your personal data is gathered requires your consent.

The type of information we will collect about you when you place an order or register on our website includes:

  • Name

  • Address

  • Phone Number

  • Email Address

  • Credit/Debit card details

  • IP Address

This information is stored on our internal systems and our website simply verifies you as a customer. We will never collect sensitive information about you without your explicit consent. The information we hold about you will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct them promptly. The personal information that we hold will be held securely, in accordance with our internal security policy and the law. We will not sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should contact us by using our contact form. Customer data which is deleted is removed in accordance with EU & UK General Data Protection Regulations (GDPR) requirements.

The GDPR provides the following rights for individuals:

  1. The right to be informed

  2. The right of access

  3. The right to rectification

  4. The right to erasure

  5. The right to restrict processing

  6. The right to data portability

  7. The right to object

  8. Rights in relation to automated decision making and profiling

  9. The right to withdraw consent at any time (where relevant)

You have the right to lodge a complaint in the event, that you believe that The Cycle Worx has not handled your data in accordance with the appropriate regulatory legislation.

Use of personal information

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order

  • To improve the design and content of the The Cycle Worx website

  • To understand the buying behaviour of our registered users

  • To perform other general marketing and promotional activities focused on our products and services

  • To work with social media providers - such as Facebook, Instagram and TikTok– where we interact with you on social media

  • We use cookies to give you the best experience on our website and also to allow us and third parties to tailor ads you see on our website. For more information, please see our full cookie policy.

  • To deliver advertising across various social media and other online platforms (e.g. Google, Facebook)

  • To work with professional service providers, such as marketing agencies & advertising partners to share relevant and appropriate marketing content via social media advertising

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent
By submitting information to The Cycle Worx you consent to the collection and use of this information by The Cycle Worx and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Email Address

Your e-mail address will be used to communicate with you about your order and products purchased.

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service
The Cycle Worx does not sell, trade or rent your personal information to others. To better tailor our services to our customer's needs, we use non-identifying and aggregate information to help us make decisions on how to improve The Cycle Worx. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers with the choice to opt out or otherwise bar such unrelated uses.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart and proceed to Checkout. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook.

Social Media Plug-ins

Social Media Plug-ins for Facebook and Instagram obtain data for tracking purposes. This included the ability to track an audience across devices for advertising purposes in line with the Terms of each social media platform.